Wristband setup

Start receiving
cashless tips.

Tap your Xava wristband, register once and start collecting digital tips. Six simple steps — no app to download.

Have ready

Phone with internet A clear selfie Bank account details

Your onboarding journey

Six steps.
Then the tips are yours.

  1. 1

    Tap the band

    Unlock your phone and hold it close to your Xava wristband. The setup link opens in your browser — no app needed.

  2. 2

    Add your details

    Enter your name and surname, cell number, email, a password, your job title and your employer.

  3. 3

    Add a selfie

    Take or upload a clear, front-facing photo in good lighting. This is the photo tippers will see on your tip page.

  4. 4

    Add your bank details

    Choose your bank, type in your account number and select your account type. Tips are paid out to an account in your own name — that keeps your money safe.

  5. 5

    Open your profile

    That's registration done — you'll land in your own Xava tip profile, where you can see your tips as they come in.

  6. 6

    Collect tips

    Customers can tap your band or scan your QR payment screen to tip you. Tap. Tip. Done.

Troubleshooting

Something not working?
Try this first.

The tap doesn't open the tip page

  • Make sure the phone is unlocked and NFC is switched on (Android: Settings → NFC).
  • Hold the phone flat against the band for a second or two — on iPhone, the reader is at the top edge of the phone.
  • Remove thick phone covers and try again.
  • Still nothing? Use the QR payment screen on the worker's profile instead — it does exactly the same thing.

The page opens but payment fails

  • Check your signal or data connection and try again.
  • Try a different payment method — card, Apple Pay, Google Pay or instant EFT.
  • If money left your account but the tip doesn't show, contact us — payment disputes are handled within 72 hours.

I can't log in to my profile

  • Use the forgot password option on the login screen to reset your password.
  • Make sure you're using the same cell number or email you registered with.
  • Still locked out? Email us and we'll help you recover your profile.

My selfie or details were rejected

  • Retake the photo in good light, facing the camera directly — no hats or dark glasses.
  • Check that your name and details are entered exactly as they appear on your ID.
  • Verification protects your money — it makes sure only you can be paid your tips.

My payout hasn't arrived

  • Tips are paid out to your verified bank account on a set payout cycle — they don't reflect the same minute you're tipped.
  • Double-check your bank details in your profile are correct and in your own name.
  • If a payout is late or looks wrong, raise it with us — disputes are worked within 72 hours.

My band is lost or damaged

  • Don't worry — your band holds no money and no personal information. Nobody can take your tips with it.
  • Contact us (or your Xava contact at your venue) and we'll sort out a replacement band linked to your profile.

Still stuck? We've got you.

Email queries@xava.africa or use our contact form.
Enquiries answered within 5 business days · disputes handled within 72 hours.

Contact us →